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Postage and packing:
All our deliveries are made through Royal Mail Special or Recorded Delivery. The turnaround is 1-2 days for order fulfillment.

Simple returns policy
We are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns. We are dedicated at Yalgo.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made, though, and were here to help remedy those problems.
If youve received a damaged item, please contact us by email within 3 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, well give you instructions on how to proceed so that we may replace the item as quickly as possible. Its very important that you DO NOT send the item back to us until you have spoken or emailed one of our representatives. If the item you received was not the item you ordered please contact us by email within 3 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, well give you instructions on how to proceed so that we may replace the item as quickly as possible. Once more, please DO NOT send the item back to us until you have spoken with one of our representatives and no credit or replacement shall be given on such items.
Yalgo.com will replace any Shisha the customer feels is not of a reasonable quality, with a replacement Shisha of the same type. There is strictly a no monetary or replacement of another choice of Shisha policy.
Only under those circumstances may we consider returns. All returns are subject to a 25% restocking fee, except in the case of errors on our site or in our shipping. In all cases the customer is responsible for the cost of returning the faulty Shisha to us.